Loss Prevention Partner — Night Premium & Flexible Hours

John Lewis; Oxford; On-site; GBP 30,000 - 41,000; Full time

Job summary

John Lewis Oxford is seeking a Loss Prevention Partner to join our Profit Protection team. You’ll investigate shrinkage trends, patrol the shop floor, monitor CCTV, and protect profits while supporting fellow Partners and customers.

You'll work a 37.5-hour week on a varied rota, including evenings and weekends, with a night premium of £4.25 per hour for hours between 22:00 and 06:00. DBS checks may apply. This role requires you to be 18+, and you will receive full training.

Qualifications

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of shrinkage.
• Good customer service and relationship building skills.

Responsibilities

• Be a point of contact for branch Profit Protection related issues and elevate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect profits.
• De‑escalate conflict situations in the shop professionally (may detain or ban individuals committing offences).
• Support with investigations where required

Skills

Verbal & written communication

Conflict resolution

Attention to detail

Customer service

Job description

John Lewis Oxford is seeking a Loss Prevention Partner to join our Profit Protection team. You’ll investigate shrinkage trends, patrol the shop floor, monitor CCTV, and protect profits while supporting fellow Partners and customers.

You'll work a 37.5-hour week on a varied rota, including evenings and weekends, with a night premium of £4.25 per hour for hours between 22:00 and 06:00. DBS checks may apply. This role requires you to be 18+, and you will receive full training.