Loss Prevention Partner

John Lewis & Partners; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent retail company seeks a Loss Prevention Partner to enhance the profitability of its Nottingham location. This role involves investigating shrinkage trends, patrolling the shop, and ensuring a safe environment for both customers and staff. Ideal candidates will have strong communication skills and attention to detail, along with a readiness to assist in conflict resolution.

Qualifications

• Confidence in resolving conflicts.
• Excellent verbal and written communication skills.
• Ability to spot trends and signs of profit loss.

Responsibilities

• Patrol the shop floor to deter theft and monitor CCTV.
• Report on key themes regarding shrinkage.
• Support and coach Partners to minimise shrinkage.

Skills

Communication

Conflict Resolution

Attention to Detail

Customer Service

Job description

About The Role

As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll patrol the shop floor to deter potential theft, monitor CCTV for suspicious behaviour, and protect fellow Partners and customers.

Due to the nature of the role, you need to be 18 years or older. You’ll work on a rota, including evenings and weekends, with various shifts.

Key Responsibilities

• Be a point of contact for Profit Protection issues, escalating as needed.
• Mitigate malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including dishonesty, procedural failure, and errors.
• Support and coach Partners to minimise shrinkage.
• De-escalate conflicts professionally and detain or ban individuals if necessary.
• Support investigations as required.

Essential Skills/Experience

• Excellent verbal and written communication.
• Confidence in resolving conflicts.
• Attention to detail, able to spot trends and profit loss signs.
• Good customer service and relationship skills.

Desirable Skills/Experience

• Experience in loss prevention or customer-facing roles is beneficial but not essential; training will be provided.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to innovation, diversity, and creating a supportive environment where Partners can thrive and contribute to our success.

Additional Points

• Some roles require pre-employment vetting, including DBS checks.
• Apply early as vacancies may close quickly due to high interest.
• We support flexible working arrangements to promote work-life balance.

Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industries: Retail

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