Profit Protection Specialist

John Lewis & Partners; Writtle; On-site; GBP 19,000 - 25,000; Full time

Job summary

John Lewis Partnership is seeking a Loss Prevention Partner to safeguard shop profitability. You will deter theft, monitor trends, and protect fellow Partners and customers, patrolling the shop floor and supporting investigations as needed.

We require strong communication, conflict-resolution skills, and attention to detail. The role is full-time with varied shifts including evenings and weekends, across seven days.

Qualifications

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of shrinkage.
• Good customer service and relationship-building skills.

Responsibilities

• Be a point of contact for branch Profit Protection related issues, and escalation as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De-escalate conflict situations in the shop professionally and detain or ban individuals who are committing offences in our shops if required.
• Support with investigations where required.

Skills

Verbal communication

Written communication

Conflict resolution

Attention to detail

Customer service

Job description

John Lewis Partnership is seeking a Loss Prevention Partner to safeguard shop profitability. You will deter theft, monitor trends, and protect fellow Partners and customers, patrolling the shop floor and supporting investigations as needed.

We require strong communication, conflict-resolution skills, and attention to detail. The role is full-time with varied shifts including evenings and weekends, across seven days.