Loss Prevention Partner — Retail Profit Protection

John Lewis

Packmoor

On-site

GBP 18,000 - 23,000

Full time

4 days ago

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Job summary

John Lewis is seeking a Loss Prevention Partner to join its Profit Protection team. You will patrol the shop floor, deter theft, monitor CCTV, and report on shrinkage trends to protect profits. You will work a rota, including evenings and weekends, and must be 18 or older.

Full training is provided, with a focus on collaborative problem solving and excellent customer service across shifts. As a Partner you contribute to a safe shopping environment, support colleagues, and uphold the John Lewis

Qualifications

Excellent verbal and written communication skills.
Confidence in resolving conflict.
Great attention to detail with ability to spot trends and signs of profit loss.
Good customer service and relationship-building skills.

Responsibilities

Be a point of contact for branch Profit Protection issues.
Mitigate the risk of malicious harm to Partners and Customers.
Manage shrinkage performance within budget and risk appetite.
Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
Support with investigations where required.