Loss Prevention Partner - Night Shift Premium & Growth

John Lewis plc; Oxford; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

Night Premium

Permanent contract

Oxford location

Job summary

John Lewis plc in Oxford is hiring a Loss Prevention Partner (LPP) in our Profit Protection team. You will investigate trends, report on shrinkage and help protect customers, Partners and profits by patrolling the shop floor and monitoring CCTV for suspicious behaviour.

You will work on a rota with varied shifts including evenings and weekends; the role includes a Night Premium of £4.25 per hour for hours between 22:00 and 06:00.

Qualifications

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of profit loss.
• Good customer service and relationship building skills.

Responsibilities

• Be a point of contact for branch Profit Protection related issues, and elevate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
• Support with investigations where required.

Skills

Verbal communication

Conflict resolution

Attention to detail

Customer service

Job description

John Lewis plc in Oxford is hiring a Loss Prevention Partner (LPP) in our Profit Protection team. You will investigate trends, report on shrinkage and help protect customers, Partners and profits by patrolling the shop floor and monitoring CCTV for suspicious behaviour.

You will work on a rota with varied shifts including evenings and weekends; the role includes a Night Premium of £4.25 per hour for hours between 22:00 and 06:00.