Retail - Lead Store Advisor, Selfridges

ON RUNNING; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

ON RUNNING in London is seeking a Lead Store Advisor to drive premium customer experiences and sales performance. You will mentor Store Advisors, supervise daily interactions, and ensure operational excellence across the store.

You will champion inventory, visual merchandising, and in-store standards while adapting to fast-paced demand. Strong leadership, communication, and a passion for running and sports are essential.

Qualifications

• 3+ years of experience in retail.
• At least 1 year in a supervisory or leadership role.
• Experience in Running, Fashion, or Sports is a plus; passion is essential.

Responsibilities

• Supervise customer interactions and mentor Store Advisors.
• Optimize inventory management and in-store operations.
• Execute visual merchandising plans and uphold store standards.
• Contribute ideas to improve store processes and performance.

Skills

Leadership

Customer service

Communication

Team mentorship

Visual merchandising

Job description

In short

In this role, you will be a key player in leading our retail team and ensuring a premium customer experience. As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your story

• 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.
• Experience in the Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• Proactive and quick to learn, you thrive in both independent and collaborative settings.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the dynamic demands of the business.
• Proficient in reading, writing, and speaking English.