Floor Manager (Coach) - Merry Hill

Nike; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Nike outfit provided

Job summary

Nike Merry Hill is seeking a Floor Manager (Coach) to lead a high-performing retail team in a fast-paced environment. You will coach staff, drive store performance, and ensure a premium NIKE brand experience for every customer.

As a Service Coach in Commercial, Athlete Experience, and Consumer Experience, you will manage scheduling, onboarding, inventory, and digital service initiatives while fostering a positive NIKE culture and delivering against sales targets.

Qualifications

• Advanced exposure to Retail and People Management leading a shop floor to create a unique customer experience.
• Experience influencing business results including budgeting, planning and sales metrics.
• Ability to run in-person learning activities and track progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.

Responsibilities

• Lead a team to deliver efficient product receiving and inventory accuracy to visual standards.
• Ensure inventory and presentation keep the sales floor full and brand compliant.
• Collaborate with department leads to manage product journey and visual presentation.
• Manage monthly initiative launches and use reporting tools to inform commercial decisions.
• Support inventory accuracy to fulfill digital orders and store targets.

Skills

Retail management

People leadership

Customer service

Training & coaching

Conflict resolution

Tools

Reporting tools

Job description

Nike Merry Hill is looking for a Floor Manager (Coach) FULL TIME 40 HRS to join our team and provide world-classservice to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Coaches specialize in one business area but will support cross-functionally, this vacancy is for a Service Coach:

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

Qualifications:

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
• Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling

Availability

• Flexible with scheduling and available to work Full Time retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs

* Please note that relocation support is not provided for this role