Retail IT Analyst

Michael Kors; Greater London; On-site; CAD 75,000 - 94,000; Full time

Job summary

Michael Kors in London is seeking a Retail IT Analyst to support and enhance our retail technology landscape across stores and offices. You will coordinate BAU activities, incidents, and continual improvements, acting as a liaison between stores, business teams, and IT delivery groups.

The role collaborates with PMO on store openings, system upgrades, and rollouts, ensuring changes are communicated clearly to stakeholders and maintaining documentation for processes and known issues.

Qualifications

• Experience in retail IT or technology support roles.
• Strong coordination and organisational skills with ability to manage multiple workstreams.
• Experience coordinating or supporting technology projects in a retail context.
• Familiarity with IT service management processes (incident, problem, change).

Responsibilities

• Provide analytical and operational support for the retail technology stack (POS, payments, printers, scanners, store back-Office).
• Act as a key point of contact for store technology issues, coordinating investigation and resolution with IT teams and vendors.
• Monitor system performance, incidents, and trends to identify risks and opportunities for improvement.
• Coordinate BAU tasks, incidents, and service requests related to retail systems.
• Support delivery of major retail IT projects with the PMO, including store openings and system upgrades.
• Ensure changes are communicated clearly to stakeholders and maintain documentation of processes and known issues.

Skills

Retail tech stacks

POS systems

Payments systems

Store back-office

IT incident coordination

Stakeholder communication

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

—

Job Title: Retail IT Analyst

Location: London
Travel: Occasional travel to EMEA retail stores required

We have an exciting opportunity at Michael Kors for a Retail IT Analyst based in our London Office :

Role Overview

We are seeking a Retail IT Analyst with strong coordination skills to support and enhance our retail technology landscape. This role sits at the intersection of IT operations and business engagement, ensuring smooth day-to-day running of retail systems while supporting major transformation initiatives to BAU tasks.

You will work closely with business and IT stakeholders to manage BAU activities, incidents, and continuous improvements across retail stores.

Key Responsibilities

Retail Technology Support

• Provide analytical and operational support for the retail technology stack, including:
  • Front of House systems: POS, payments, printers, scanners, peripherals
  • Back of House systems: store servers, networking, inventory, and operational applications
• Act as a key point of contact for store technology issues, coordinating investigation and resolution with internal IT teams and external vendors
• Monitor system performance, incidents, and trends to proactively identify risks and improvement opportunities

Project & Change Coordination

• Work closely with the PMO to support delivery of major retail IT projects, including new store openings, system upgrades, and rollouts
• Coordinate project activities across business, IT, and third-party suppliers to ensure milestones are met
• Support testing, deployment, and hypercare activities during project implementations
• Ensure changes are communicated clearly to impacted stakeholders and stores

Business-as-Usual (BAU) Operations

• Coordinate BAU tasks, incidents, and service requests related to retail systems
• Facilitate communication between stores, business teams, and IT support functions
• Ensure issues are logged, tracked, prioritised, and resolved in line with agreed SLAs
• Maintain documentation for processes, systems, and known issues

Stakeholder Management

• Build strong working relationships with retail operations, finance, supply chain, and IT teams
• Act as a trusted liaison between business users and technical teams, translating business needs into clear technical requirements
• Provide regular status updates, reporting, and insights to stakeholders

Continuous Improvement

• Identify opportunities to improve system stability, support processes, and user experience in stores
• Support standardisation and best practices across EMEA retail locations
• Contribute to post-incident reviews and lessons learned

Skills & Experience

Essential

• Experience with retail technology stacks, including POS, payments, printers, scanners, and store back-office systems
• Exposure to retail environments and store operations
• Experience supporting or coordinating technology projects
• Familiarity with IT service management processes (incident, problem, change)

Desirable

• Experience in an IT analyst, retail IT, or technology support role
• Strong coordination and organisational skills, with the ability to manage multiple workstreams simultaneously
• Experience working with cross-functional teams including PMO, business stakeholders, and IT delivery teams
• Excellent communication skills, both written and verbal
• Strong problem-solving and analytical mindset

—

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

40,000.00 - 50,000.00 GBP