Digital Commerce Merchandiser

Michael Kors; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Career Growth

Work-Life Balance & Flexibility

Culture & Belonging

Exclusive Employee Perks

Impact & Social Responsibility

Job summary

Michael Kors is seeking a Merchandiser, Digital Commerce (EMEA) for its London office to drive online performance across the EMEA region. You will lead site merchandising, manage product uploads, and coordinate with US partners to ensure EU availability.

Strong analytics and experience with SFCC, Content Square or Dynamic Yield are essential. Join a dynamic ecommerce team focused on conversion, lifecycle management, and regional alignment, with opportunities across a global luxury brand and a

Qualifications

• Extensive ecommerce site merchandising experience.
• Advanced data extraction from web metrics tools.
• Experience with SFCC, Content Square or Dynamic Yield.

Responsibilities

• Execute site merchandising plans and adjust strategies by KPI.
• Own product upload and go-live for websites across EMEA.
• Coordinate with cross-functional teams to ensure EU product availability and accurate categorisation.
• Oversee on-site search optimization and recommendations.

Skills

Ecommerce merchandising

Adobe Omniture

SFCC

Content Square

Dynamic Yield

Excel

PowerPoint

Analytical skills

Education

Degree or equivalent in a relevant subject

Tools

SFCC

Content Square

Dynamic Yield

Job description

We have an exciting opportunity for a Merchandiser, Digital Commerce (EMEA) in our London office.

Department Overview:

The Digital Commerce team drives the online performance of Michael Kors across all EMEA sites, blending commercial strategy with hands-on site merchandising to grow sales and elevate the customer experience. Sitting within the MK Ecommerce division, the team partners closely with Buying, US Web Merchandising and Web Production to bring product to life online, and this role reports into the Manager, Digital Commerce (EMEA).

What You'll Do

Key responsibilities include but are not limited to:

Maximise Conversion and Sales

• Execute site merchandising plans, adjusting strategies based on in-depth analysis of KPIs including conversion rate and average order value.
• Support execution of the e-commerce content calendar and trading strategy to ensure consistency and regional alignment across all digital storefronts.
• Produce daily, weekly and ad-hoc performance reporting against site metrics and key KPIs, providing actionable insights to drive incremental conversion and sales. Complete post-event analysis for all key site activities.

Product and Site Merchandising Execution

• Own and manage all product upload and go-live activity for the websites, coordinating cross-functionally to ensure products are online in time and in full.
• Create seasonal line lists and trackers to monitor and manage the timely activation and lifecycle of all products across the EMEA sites.
• Coordinate with US partners to ensure the timely online availability of EU-only merchandise, regularly communicating status and action plans for products ‘In Stock Not on Site’ to Buying and Senior Management.
• Ensure all products are merchandised in the correct categories with accurate, rich attribution and commercial presentation, working with US counterparts to implement EU-specific requirements.
• Oversee optimisation of on-site search and support the effectiveness of intelligent product recommendations (e.g. cross-sells, upsells).
• Ensure the smooth, timely execution of seasonal refreshes and major sale launches, meeting all critical path deadlines.
• Complete weekly website reviews and audits to maintain the highest standards of excellence, consistency and performance across all sites and channels.

Cross-Functional Relationships

• Build and maintain strong relationships with Buying teams to understand key strategic objectives and ensure merchandising strategies support them.
• Foster an effective working relationship with the US Web Merchandising and EMEA Web Production teams, sharing best practice and jointly identifying conversion-driving opportunities.
• Oversee the day-to-day work of Coordinators, providing support, guidance and training to develop their skill sets.
• Support the Concession Coordinator as required, ensuring product loading and display on partner sites adheres to the established critical path.

You'll Need to Have:

• Extensive experience in an ecommerce site merchandising role, ideally within an international retail environment.
• Degree or equivalent experience in a relevant subject area.
• Advanced skills extracting and applying data from a web metrics tool (ideally Adobe Omniture).
• Experience managing ecommerce toolsets such as SFCC, Content Square or Dynamic Yield.
• Advanced PC skills across Excel, Word and PowerPoint.
• Strong analytical and numerical skills, highly organised, and confident managing multiple priorities to tight deadlines in a fast-paced environment.

A purpose-driven workplace where you can grow your career, enjoy flexible benefits, and be part of a culture built on inclusion, impact, and recognition.

• Career Growth: Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work-Life Balance & Flexibility: Support for your well-being with flexible work options and generous time-off policies.
• Culture & Belonging: Be part of an inclusive culture—recognized by Forbes as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks: Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility: Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.

To know more about working at Michael Kors, visit our LinkedIn page and MK careers page.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.