Retail Host

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

Merlin Magic Pass

40% LEGO discount

25% on-site discounts

Benefits portal access

Training & development

Job summary

Merlin Entertainments operates Alton Towers Resort, where you will work in our themed retail shops and kiosks, delivering friendly service and helping guests find world class merchandise. You’ll handle tills, answer questions, stock shelves, and maintain attractive displays while upholding brand standards and safety policies.

This role suits someone who enjoys busy environments, is personable, and flexible to work across different resort locations.

Qualifications

• Friendly and Outgoing personality is essential.
• Guest-focused attitude with hospitality/retail experience valued.
• Strong communication skills for guest interactions.
• Able to adapt to different locations within the resort.
• Enjoy fast-paced environments and working with people.

Responsibilities

• Deliver outstanding service by assisting guests with purchases and product information.
• Operate tills and handle transactions accurately and efficiently.
• Assist in stocking and replenishing shelves, ensuring attractive displays.
• Maintain shop standards and appearance with creative product displays and cleanliness.
• Encourage guests to explore and buy, using promotions and product knowledge.
• Follow safety policies to ensure a safe environment for guests and staff.
• Provide information about the resort, attractions and facilities.

Skills

Friendly and Outgoing

Guest-Focused

Communication Skills

Flexible and Adaptable

Enjoy Working in a Busy Environment

Job description

Location: Alton Tower Resort

About The Role

Come and join us in Retail! Working in our many fantastically themed shops & Kiosks, you’ll be responsible for ensuring our guests have a truly immersive experience, delivering excellent service and offering world class merchandise. If you are hardworking, enthusiastic, and serious about fun then we would love to meet you.

Key Responsibilities

• Deliver outstanding service by assisting guests with their purchases and providing product information.
• Operate tills and handle transactions accurately and efficiently.
• Assist in stocking and replenishing shelves, ensuring products are displayed attractively and in line with brand guidelines.
• Help maintain shop standards and appearance through creative product displays, cleanliness, and attention to detail.
• Actively encourage guests to explore and purchase products, using knowledge of current promotions, special offers, and the benefits of various merchandise.
• Ensure a safe environment for both guests and staff by adhering to Alton Towers Resort’s safety policies and procedures.
• Provide guests with helpful information about the resort, including attractions and facilities.

Qualifications & Experience

• Friendly and Outgoing: You’ll engage with guests of all ages, so a warm and welcoming personality is essential.
• Guest-Focused: Prior experience in retail or hospitality is a plus, but a genuine passion for helping others is what we value most!
• Communication Skills: You should be comfortable interacting with guests and collaborating with your team.
• Flexible and Adaptable: Our retail areas can be dynamic, and you may be asked to work across various locations within the resort.
• Enjoy Working in a Busy Environment: If you thrive in fast-paced settings and enjoy interacting with people, this role is for you!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities Plus, many more.

Pay Range

From GBP £8.00/Hr.