Retail Team Leader Warwick, UK

Merlin Entertainments; Warwick; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Monthly Bonus

25% discount in retail shops and/resta

40% off LEGO online

Merlin Magic Pass

Employee pricing up to 55% off cinema

Job summary

Merlin Entertainments in Warwick, England, is seeking a Retail Team Leader to oversee retail outlets and drive sales while delivering top-notch customer service.

You will coach and motivate a team, manage stock and merchandising, and conduct food hygiene audits across the site, with a 5-day shift pattern including weekends and bank holidays. This fixed-term role runs until January 2028.

Qualifications

• Experience as a Retail Supervisor or Team Leader (desirable).
• Proactive with problem solving in an operational setting.
• Experience in fast-paced customer-facing environment.
• Experience organizing, motivating, and coaching a team.
• Passion for retail and eye for detail.
• Confident using Microsoft Office, PowerPoint and Excel.

Responsibilities

• Oversee daily operations of retail outlets.
• Stock control and visual merchandising.
• Food hygiene audits and shop upkeep.
• Coach, motivate and lead the retail team.
• Drive sales and deliver exceptional customer service.
• Be prepared to work across multiple sites on a 5-day rotating schedule, including weekends/bank holidays.

Skills

Proactive

Problem solving

Team leadership

Customer service

Retail experience

Attention to detail

Tools

Microsoft Office

PowerPoint

Excel

Job description

What you'll bring to the team

Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work in a castle as a Retail Team Leader and start your greatest adventure!

We’re on the lookout for a dynamic and driven individual to take charge of our retail gift shops. As a Retail Team Leader, you’ll ensure smooth daily operations, maintain high store standards and unleash your creativity to explore new and exciting revenue opportunities.

In this role, you'll be more than just a leader, you’ll be a coach, a motivator and a key player in driving sales and delivering exceptional customer service. With no two days the same, you’ll be involved in everything from stock control and visual merchandising to food hygiene audits and shop upkeep.

This is a 64-acre site with units positioned all around this area which has different gradients, the successful applicant would be required to be positioned at all retail outlets and be comfortable in doing so.

This will be a fixed term (contracted to January 2028), working over 5 days, which will include weekends and bank holidays, plus evening shifts.

Qualifications & Experience

• Experience as a Retail Supervisor or Team Leader (desirable)
• High levels of pro-activity within an operational setting with problem solving skills
• Experience within a fast-paced customer facing environment
• Have been involved with organising, motivating, and coaching a team
• A passion for retail and a keen eye for detail
• Confident using Microsoft Office, PowerPoint and Excel.

Benefits

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.95/Hr.