Customer Service Assistant (Games)

HB Leisure Ltd.; Alton; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Daily Bonus Scheme

Flexible working hours

Recommend A Friend Bonus

Discounts to retailers

Wellbeing resources (virtual GP, EAP &

Global travel opportunities

Tickets to Merlin attractions

Subsidised food and drink

Employee discounts

Employee bus service

Free onsite parking

Exclusive events

Job summary

HB Leisure Ltd is seeking enthusiastic Customer Service Assistants (Games Host) to join the Alton Towers Resort team. You will operate diverse skill games, engage guests and ensure they have a memorable, fun experience in a lively theme park setting.

We value a friendly, reliable personality and excellent communication. The role suits those who thrive outdoors, enjoy hospitality, and are available on weekdays, weekends and bank holidays, with opportunities for progression and travel within our

Qualifications

• Great customer service, strong communication and a positive outgoing personality.
• Honest, reliable and with a strong work ethic.
• Passion for hospitality and creating joyful moments.
• Ability to thrive in a fast-paced outdoor setting all year round.
• Good availability on weekdays, weekends and bank holidays.
• Follow instructions and comply with company standards.

Responsibilities

• Operate and manage a skilled games kiosk in a high-energy environment.
• Engage with guests of all ages to ensure a fun, memorable experience.
• Maintain a warm, welcoming atmosphere throughout the event.
• Handle transactions and prize distribution with confidence and enthusiasm.

Skills

Customer service

Communication skills

Outgoing personality

Positive attitude

Job description

Interested in working in the UK’s No.1 theme park? Are you wanting to work in a historic scenic site with over 200 years of history? Does the idea of making a customer’s day memorable excite you? Then this is the role for you!

HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Alton Towers Resort.

As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

Your Duties & Responsibilities:

• Operate and manage a skilled games kiosk in a high-energy, theme park environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and enthusiasm

Who Are HB Leisure Ltd?

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!

In return we will offer you:

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus (Subject to T&C's)
• Discounts to hundreds of tops retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
• 20 x tickets for you, your friends and family to all UK Merlin attractions, issued on successful completion of probation. (40 tickets for permanent roles)
• Subsidised food and drink on shift in our onsite canteen.
• 10% discount in retail and food & beverage units across Merlin sites.
• Access to discounted employee bus service.
• Free onsite parking, both on shift and when visiting the park as a guest.
• Access to employee exclusive events, such as Scarefest preview night.

Person Specification:

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast-paced, outdoor setting all year round
• Are able to offer good availability on weekdays and weekends (including bank holidays)
• Be able to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!