Retail Home Claims Technical Strategy Leader

AXA UK; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive annual salary

Annual company & performance-based bonus

Contributory pensions scheme

Life Assurance

Private Medical Cover

Company Car Allowance

Wellbeing services & resources

AXA employee discounts

Job summary

A leading insurance company based in Maidstone seeks a Retail Home Claims Technical Strategy Leader to drive technical strategies and optimize claims management. This pivotal role requires experience in Home Claims management and strong analytical skills. The successful candidate will lead on best practices, provide guidance on complex claims issues, and influence strategy at various levels. In addition to competitive salary and bonuses, benefits include a contributory pension scheme, private medical cover, and 28 days annual leave.

Qualifications

• Experience in Home Claims management in a Technical Role.
• Strong knowledge of the Home Claims market.
• Ability to translate data into actionable insights.

Responsibilities

• Lead developing technical strategies for Home Claims.
• Support performance analysis and best practices implementation.
• Act as a final technical referral point for complex claims.

Skills

Home Claims management experience

Analytical skills

Stakeholder management

Communication skills

Education

Relevant insurance qualifications (e.g., ACII or equivalent)

Job description

Retail Home Claims Technical Strategy Leader

AXA UK, Maidstone, England, United Kingdom

Our ambition is to help our customers live the life they love – knowing we have their back everyday. And it’s our people that make that happen, whether customer facing or working behind the scenes. We’re a supercharged team who take accountability, learn and win together, putting the customer at the heart of everything we do. Are you a strategic and innovative leader with a passion for shaping the future of Home Claims? We are seeking a dynamic professional to lead the development and execution of technical strategies, optimise claims management processes, and drive indemnity improvement programmes. Join us in supporting the growth of technical expertise within our Home Claims team and making a meaningful impact in delivering exceptional service and solutions.

What you’ll be doing:

• Lead developing technical strategies for Home Claims, focusing on indemnity performance and technical integrity.
• Support the Head of Technical and operational teams to analyse performance and implement best practices.
• Represent claims in technical forums relevant to Home Claims, influencing strategy and approach.
• Collaborate with QA teams to identify leakages and areas for process optimisation in Home Claims.
• Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Home Claims.
• Act as a final technical referral point for the Home claims team, providing guidance on complex claims issues and technical best practices.

What you’ll bring:

• Experience in Home Claims management in a Technical Role.
• Excellent knowledge of the Home Claims market and ability to identify opportunities.
• Deep understanding of Home Claims technical strategy development and processes.
• Analytical skills, attention to detail, and ability to translate data into actionable insights.
• Strong stakeholder management and communication skills and ability to influence to Director level.
• Relevant insurance qualifications (e.g., ACII or equivalent).

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre‑employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pensions scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private Medical Cover
• Company Car Allowance
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.