Retail Motor Claims Technical Strategy Leader

AXA UK; Leeds; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive annual salary

Annual company & performance-based bonus

Contributory pensions scheme

Life Assurance

Private Medical Cover

Company Car Allowance

28 days annual leave plus Bank Holidays

Opportunity to buy or sell leave

Wellbeing services & resources

AXA employee discounts

Job summary

A leading insurance firm in Leeds is seeking a Retail Motor Claims Technical Strategy Leader to guide the development of technical strategies for Motor Claims. The successful candidate will lead performance initiatives and influence operational improvements. Candidates should possess a solid understanding of Motor Claims and relevant insurance qualifications, alongside strong analytical and stakeholder management skills. This full-time role includes competitive salary, annual bonuses, and extensive employee benefits.

Qualifications

• Ability to identify opportunities within the Motor Claims market.
• Deep understanding of technical strategy development in Motor Claims.
• Attention to detail and ability to translate data into insights.
• Ability to influence stakeholders up to Director level.

Responsibilities

• Lead the development of technical strategies for Motor Claims.
• Support operational teams to analyze performance and implement best practices.
• Represent claims in relevant technical forums.
• Collaborate with QA teams to optimize processes.
• Drive improvements through participation in large loss reviews.
• Act as a final technical referral point for the Motor claims team, providing guidance on complex claims issues and technical best practices.

Skills

Knowledge of the Motor Claims market

Technical strategy development

Analytical skills

Stakeholder management

Strong communication skills

Education

Relevant insurance qualifications (e.g., ACII or equivalent)

Job description

Retail Motor Claims Technical Strategy Leader

Our ambition is to help our customers live the life they love – knowing we have their back everyday. And it’s our people that make that happen, whether customer facing or working behind the scenes.

We’re a supercharged team who take accountability, learn and win together, putting the customer at the heart of everything we do.

Are you a forward-thinking leader with a passion for shaping the future of Motor Claims? We are looking for a dedicated professional to lead the development and execution of technical strategies tailored for Motor Claims, ensuring efficient claims management, driving indemnity improvement initiatives, and fostering technical excellence within our Motor Claims team. Join us and play a key role in shaping the future of our claims operations.

Seniority level: Mid‑Senior level. Employment type: Full‑time.

What you’ll be doing:

• Lead developing technical strategies for Motor Claims, focusing on indemnity performance and technical integrity.
• Support the Head of Technical and operational teams to analyse performance and implement best practices.
• Represent claims in technical forums relevant to Motor Claims, influencing strategy and approach.
• Collaborate with QA teams to identify leakages and areas for process optimization in Motor Claims.
• Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Motor Claims.
• Act as a final technical referral point for the Motor claims team, providing guidance on complex claims issues and technical best practices.

What you’ll bring:

• Good knowledge of the Motor Claims market and ability to identify opportunities.
• Deep understanding of Motor Claims technical strategy development and processes.
• Analytical skills, attention to detail, and ability to translate data into actionable insights.
• Strong stakeholder management and communication skills and ability to influence to Director level.
• Relevant insurance qualifications (e.g., ACII or equivalent).

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre‑employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

• Competitive annual salary dependent on experience
• Annual company & performance‑based bonus
• Contributory pensions scheme (up to 12% employer contributions)
• Life Assurance (up to 10 × annual salary)
• Private Medical Cover
• Company Car Allowance
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to kate.wilding@axa‑uk.co.uk.

Who we are:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.