Senior Claims Adjuster - Property & Construction

AXA; Ipswich; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Five Business Resource Groups

Enhanced family-friendly leave

Job summary

AXA XL in Ipswich, UK seeks a Senior Claims Adjuster for the Property & Construction portfolio. You will manage major losses, coordinate with claims colleagues, brokers and clients to bring claims to resolution, ensuring excellent service and strategic guidance within the team.

The role emphasizes coverage analysis, teamwork with underwriting, and delivering robust claim handling while supporting ongoing improvement and risk management.

Qualifications

• Significant experience in high value and technically complex London Market Commercial Property & Construction claims.
• Experience coordinating, managing and influencing co-insurers and re-insurers.
• Understanding the lifecycle of the claim.
• Delivering prompt, fair and accurate claims service enhancing broker and client relationships.

Responsibilities

• Provide oversight and direction on coverage analysis, investigation, evaluation, reserving and resolution of claims.
• Control a portfolio of high value and technically complex claims and ensure timely handling.
• Support Underwriting and Actuarial teams with claim trends and development.
• Collaborate with management and stakeholders to support underwriting growth and profitability.
• Assist Claims Manager with implementing strategy within the Claims team.
• Support claims operations to generate reports and monitor SLAs.

Skills

London Market experience

Claims management

Broker relationships

Stakeholder liaison

Job description

Senior Claims Adjuster - Property & Construction

Ipswich, UK

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Senior Claims Adjuster, you will play a critical role in the Property claims team by managing and resolving major losses for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.

What you’ll be doing

What will your essential responsibilities include?

• You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product specific claims in accordance with your agreed authority and the Claims Handler Guidelines.

• You will effectively control a portfolio of high value and technically complex claims by ensuring that communications, new claims and notifications are dealt with in a timely manner.

• Supporting Underwriting and Actuarial teams and key stakeholders in connection with claim trends, marketing and business development.

• Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability.

• Assist Claims Manager with implementing strategy within the Claims team.

• Supporting the claims operations team to generate reports, monitor service level agreements (SLA’s) to ensure best practice and chase up information required to progress the claim.

You will report to Claims Manager – Property & Construction.

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured.

• Significant experience and a advanced knowledge of high value and technically complex London Market Commercial Property & Construction claims.

• extensive experience in the London Market claims arena, with extensive experience of coordinating, managing and influencing both co-insurers and re-insurers.

• Understanding how the Claims function operates, including the lifecycle of the claim.
• Delivering prompt, fair, innovative and accurate claims service enhancing strong broker and client relationships.
• Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action.
• Works to establish relationships and collaborate effectively across the business and leverages those relationships in the achievement of goals and objectives.
• Builds a strong position in the management and resolution of Claims.
• Provides claim handling support/training to team members.
• Uses relevant data to gain buy-in and support in setting and implementing case strategy.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

At AXA XL we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you.

Learn more at axaxl.com.