Retail Home Claims Technical Strategy Leader

AXA UK; Ashburton; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive annual salary

Annual performance-based bonus

Contributory pensions scheme

Life Assurance

Private Medical Cover

Company Car Allowance

28 days annual leave plus Bank Holidays

Opportunity to buy/sell extra leave

Wellbeing services

Employee discounts

Job summary

A leading insurance provider is seeking a Retail Home Claims Technical Strategy Leader in Ashburton, England. The successful candidate will lead the development of technical strategies for Home Claims, ensuring performance and integrity. They will require strong understanding of Home Claims processes, excellent communication skills, and relevant insurance qualifications. This full-time position offers a competitive salary, bonuses, and various benefits, including a contributory pension scheme and medical cover.

Qualifications

• Experience in a Technical Role within Home Claims.
• Deep understanding of Home Claims technical strategy development.
• Ability to translate data into actionable insights.
• Analytical skills, attention to detail, and ability to translate data into actionable insights.
• Strong stakeholder management and communication skills and ability to influence to Director level.
• Relevant insurance qualifications (e.g., ACII or equivalent).

Responsibilities

• Lead developing technical strategies for Home Claims.
• Support operational teams in analysing performance.
• Represent claims in relevant technical forums.
• Collaborate with QA teams to identify leakages and areas for process optimisation in Home Claims.
• Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Home Claims.
• Act as a final technical referral point for the Home claims team, providing guidance on complex claims issues and technical best practices.

Skills

Home Claims management experience

Knowledge of the Home Claims market

Analytical skills

Stakeholder management

Strong communication skills

Education

Relevant insurance qualifications (e.g., ACII or equivalent)

Job description

Retail Home Claims Technical Strategy Leader

AXA UK – Ashburton, England, United Kingdom

Our ambition is to help our customers live the life they love – knowing we have their back everyday. Our supercharged team takes accountability, learns, and wins together, always putting the customer at the heart of everything we do.

What you’ll be doing

• Lead developing technical strategies for Home Claims, focusing on indemnity performance and technical integrity.
• Support the Head of Technical and operational teams to analyse performance and implement best practices.
• Represent claims in technical forums relevant to Home Claims, influencing strategy and approach.
• Collaborate with QA teams to identify leakages and areas for process optimisation in Home Claims.
• Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Home Claims.
• Act as a final technical referral point for the Home claims team, providing guidance on complex claims issues and technical best practices.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.

What you’ll bring

• Experience in Home Claims management in a Technical Role.
• Excellent knowledge of the Home Claims market and ability to identify opportunities.
• Deep understanding of Home Claims technical strategy development and processes.
• Analytical skills, attention to detail, and ability to translate data into actionable insights.
• Strong stakeholder management and communication skills and ability to influence to Director level.
• Relevant insurance qualifications (e.g., ACII or equivalent).

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre‑employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

• Competitive annual salary dependent on experience
• Annual company & performance‑based bonus
• Contributory pensions scheme (up to 12% employer contributions)
• Life Assurance (up to 10 × annual salary)
• Private Medical Cover
• Company Car Allowance
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For support, please email kate.wilding@axa‑uk.co.uk.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Who we are

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.