Senior Claims Officer

AXA XL; Greater London; On-site; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Enhanced family-friendly leave

Diversity & Inclusion initiatives

Job summary

AXA XL in London seeks a Senior Claims Officer to manage a global portfolio of large, complex Short Tail and Specialty claims. You will handle aviation, marine, property and related exposures, with experience in ceded reinsurance and complex casualty matters.

The role requires strong technical judgment, stakeholder engagement, and the ability to escalate issues with clear analysis. You may be based in London, UK, and will work within a global team.

Qualifications

• Requires a relevant degree or professional insurance qualification.
• Experience managing large, complex Short Tail and Specialty claims.
• Robust knowledge of direct insurance and reinsurance claims, including coverage interpretation, recoverability, and net retention analysis.
• Effective analytical and quantitative skills, with ability to develop clear conclusions from complex information.
• Sound judgment handling sensitive or privileged information.
• Clear written and verbal communication across technical and senior audience.
• Outstanding stakeholder management, organisational, and prioritisation skills.
• Ability to work self-supported while collaborating within a global team.

Responsibilities

• Manage a global portfolio of large and complex Short Tail and Specialty claims self-supported.
• Analyze claim developments, coverage issues, and reinsurance arrangements to identify exposures and recovery opportunities.
• Maintain portfolio controls including diary management, financial tracking, and reporting of significant developments.
• Perform retention and recoverability analyses to assess net exposure.
• Review claim narratives and documentation for distribution to reinsurers and brokers with privacy and privilege in mind.
• Escalate material issues with clear analysis and recommendations.
• Manage inquiries and relationships with brokers, reinsurers, and internal stakeholders.
• Coordinate reinsurer claim audits and contribute technical analysis to portfolio reviews.

Skills

Large & complex claims

Ceded reinsurance

Stakeholder management

Analytical thinking

Clear communication

Autonomous working

Digital fluency

Exposure to aviation/marine/property

Education

Relevant degree or professional insurance qualification

Job description

Senior Claims Officer, Ceded Re Claims

London, UK

Ceded Claims oversees claims activity within Ceded Reinsurance and acts as a key intermediary between AXA XL Claims and its reinsurers, supporting effective recovery management and stakeholder engagement.

We are seeking a senior claims professional to manage a global portfolio of large and complex claims self-directed, primarily across Short Tail and Specialty classes, including Aviation, Marine, and Property, with exposure to complex Casualty and Environmental matters.

The successful candidate will bring substantial direct or reinsurance claims experience, sound technical judgment, and the ability to analyze complex issues, communicate with senior stakeholders, and identify matters requiring escalation. The role may be based in London, UK.

What you'll be DOING

What will your essential responsibilities include?

• Manage a global portfolio of large and complex Short Tail and Specialty claims self-supported.
• Analyze claim developments, coverage issues, and reinsurance arrangements to identify exposures, recovery opportunities, and emerging concerns.
• Maintain effective portfolio controls, including diary management, financial tracking, and timely reporting of significant developments.
• Perform retention and recoverability analyses to assess the Company’s ultimate net exposure.
• Review claim narratives and supporting documentation for distribution to reinsurers and brokers, applying privacy, confidentiality, and legal privileged requirements.
• Escalate material issues with clear analysis and recommendations.
• Manage inquiries and relationships with brokers, reinsurers, and internal stakeholders while protecting the Company’s position.
• Coordinate reinsurer claim audits and contribute technical analysis to commutations, portfolio reviews, and process improvements.

You will report to Senior Manager, Ceded Claims.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Relevant degree or professional insurance qualification.
• Demonstrated ability to manage large and complex claimsself-supported.
• Robust knowledge of direct insurance and reinsurance claims, including coverage interpretation, recoverability, and net retention analysis.
• Effective analytical and quantitative skills, with the ability to develop clear conclusions and recommendations from complex information.
• Sound judgment when handling sensitive or privileged information.
• Clear and assured written and verbal communication across technical and senior stakeholder audiences.
• Outstanding stakeholder management, organizational, and prioritization skills.
• Ability to work self-supported while collaborating effectively within a global team.
• Digital fluency and the ability to adapt quickly to new claims systems and technologies.
• Substantial claims experience demonstrating these capabilities. Experience with large and complex losses, ceded reinsurance, or short tail and specialty classes is advantageous, although comparable experience from other claims disciplines will be considered.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in ActionWe have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability.