Retail Food Safety Manager

Greggs PLC; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading food retail company is seeking a Retail Food Safety Manager based in Greater London. The role involves promoting a strong food safety culture, managing complaints, and maintaining high standards across stores. Candidates should have a degree in Food Science, HACCP Level 3, and relevant experience in food safety. Strong communication, leadership skills, and the ability to work in a team are essential. Join a vibrant team where diversity and personal development are encouraged.

Benefits

25 days of annual leave

Management Bonus Scheme

Profit share

Private Medical Insurance

Career progression opportunities

Employee Assistance Programme

Qualifications

• 1-2 years experience in a technical based food safety role.
• Experience in investigations and internal audits.
• Ability to influence and communicate effectively.

Responsibilities

• Promote food safety culture within the business.
• Manage food safety customer complaints.
• Maintain and develop food safety management systems.
• Conduct training activities for stakeholders.

Skills

Attention to detail

Leadership

Communication

Problem solving

Team collaboration

Education

Degree or HNC in Food Science

HACCP Level 3

Food Safety Level 3

Job description

Vacancy Information

We have a fantastic opportunity to join the Technical Team at Greggs as a Retail Food Safety Manager, based in but not limited to Central and North London and surrounding areas.

We can offer you:

• 25 days (5 weeks) annual leave, pro‑rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• Management Bonus Scheme which is worth up to 10% of your salary
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6‑month service, or more, each year
• Private Medical Insurance which is free for you and subsidised for your dependants
• Permanent Health Insurance which is a replacement income scheme
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
• Defined contribution management pension scheme
• Death in service benefit which provides a lump‑sum payment equal to 4 times your year’s salary
• Colleague discount, up to 50% off our own‑produced products
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work‑related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in‑store and online coupons and lifestyle offers
• Cycle to Work scheme
• A company that cares about our communities, the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• Management Grade A
• 40 hours per week, Monday to Friday with weekend working on a rotational basis
• We know that having a work‑life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Central and North London.
• You will be part of a small but effective team of Retail Food Safety Managers responsible for ensuring high standards are maintained and current systems are challenged and developed.
• You will be expected to build strong relationships across multiple internal and external stakeholders and work closely with the Retail Teams.
• The role will involve regular travel within your area; occasional travel and overnight stays to other parts of the country may also be required. Therefore, flexibility and a full clean driving licence is essential.
• Reporting to the Retail Technical Manager – South, you will be directly responsible for providing both on‑site and remote food safety advice and support to our Retail Teams and other stakeholders.

What you’ll do

Working closely with the Retail Technical Manager, Retail Teams and other stakeholders, the role is responsible for:

• Actively promote and drive business initiatives to an excellent food safety culture throughout the business
• Manage and ensure food safety customer complaints are investigated and resolved effectively.
• Ensuring micro sampling and data management is completed as directed.
• Taking responsibility for raising the standards of hygiene and microbiological performance by providing in‑shop support and coaching.
• Develop effective relationships with pest control contractors to ensure commitments are met and raise awareness of pest issues
• Liaising with Local Authority representatives to provide problem resolution
• Investigating and monitoring food safety non‑compliance and incidents
• Leading and contributing to the management and development of food safety and quality management systems as directed
• HACCP Team member. Contributing to the review, challenging and maintenance of HACCP systems
• Collecting, collating and communicating KPI data to schedule
• Maintaining accurate and up‑to‑date documentation
• Contributing to training activities where necessary

About you

We are looking for individuals who are driven, and can demonstrate:

• A Degree or HNC level education in a Food Science based subject
• HACCP Level 3 and Food Safety Level 3 qualifications
• Minimum of 1 to 2 years experience working in a technical based food safety role in a production or retail background
• Proven experience in investigations and internal audits with strong attention to detail
• Proven experience of leadership, decision making, taking the initiative and report writing
• A result‑focused approach with excellent communication skills and the ability to influence others
• The ability to process new information quickly and react positively to new challenges.
• Enjoy being part of a hard‑working team, sharing the same end goal, and celebrating results together
• Are supportive of an inclusive culture – recognising and valuing that difference is good
• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard‑working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.