Retail Food Hall Manager — Lead & Transform Operations

Sainsbury's Supermarkets Ltd; Hitchin; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension – employer matching

Share scheme

Wellbeing support

Cycle to Work

Gym/retail offers

Job summary

Sainsbury's Supermarkets Ltd in Hitchin is seeking an experienced Store Manager to lead our food hall with bold leadership, a passion for service and an eye for opportunity. You’ll coach teams, manage performance, enforce standards, and ensure customers get the food they want while keeping store operations smooth and compliant.

Salary is £32,700, dependent on experience and store size, with a comprehensive benefits package including a discount card, annual bonus, pension matching, wellbeing

Qualifications

• Previous line management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer‑facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
• Leadership experience in a high‑volume, fast‑paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
• Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Job description

Sainsbury's Supermarkets Ltd in Hitchin is seeking an experienced Store Manager to lead our food hall with bold leadership, a passion for service and an eye for opportunity. You’ll coach teams, manage performance, enforce standards, and ensure customers get the food they want while keeping store operations smooth and compliant.

Salary is £32,700, dependent on experience and store size, with a comprehensive benefits package including a discount card, annual bonus, pension matching, wellbeing