Food Hall Store Manager — Customer Experience Leader

Sainsbury’s; Sutton; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Discount card – 10% discount off on购物

Job summary

Sainsbury’s is seeking a Food Manager at the Sutton Store to lead a busy food hall and drive service standards. You will role model high performance, coach teams, and ensure daily operations meet customer needs in a fast-paced retail setting.

This permanent, full-time role emphasizes people management, KPI delivery, and process compliance. Salary starts from £36,450, with benefits and opportunities to influence store performance.

Qualifications

• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
• Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
• Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Customer service leadership

Team coaching

People management

Job description

Sainsbury’s is seeking a Food Manager at the Sutton Store to lead a busy food hall and drive service standards. You will role model high performance, coach teams, and ensure daily operations meet customer needs in a fast-paced retail setting.

This permanent, full-time role emphasizes people management, KPI delivery, and process compliance. Salary starts from £36,450, with benefits and opportunities to influence store performance.