Retail Floor Specialist – Customer Experience & Sales

JD Sports Fashion PLC; York and North Yorkshire; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC in York is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet customers, keep displays sharp, replenish stock and maintain high service standards.

You'll work with a supportive team in a fast-paced retail environment, learn new skills, handle transactions, and contribute to the store's presentation and daily operations.

Qualifications

• Ability to engage positively with customers and colleagues.
• Adapt communication style to different people and situations.
• Strong organisational skills and task management.
• Ability to work collaboratively on a shop floor.
• Willingness to learn new skills and follow procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers.
• Identify customer needs and promote suitable products.
• Maintain high standards of customer service and shop presentation.
• Keep fixtures and displays clean, organised and well stocked.
• Assist with stock replenishment and daily shop operations.
• Process transactions and support daily store tasks.
• Use in-store systems to assist customers and operations.
• Follow company health and safety policies at all times.
• Work collaboratively with colleagues to run the store smoothly.
• Take on additional duties as required.

Skills

Customer engagement

Adaptable communication

Organisational skills

Collaborative work

Willingness to learn

Job description

JD Sports Fashion PLC in York is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet customers, keep displays sharp, replenish stock and maintain high service standards.

You'll work with a supportive team in a fast-paced retail environment, learn new skills, handle transactions, and contribute to the store's presentation and daily operations.