Retail Floor Associate – Customer Experience & Sales

JD Sports Fashion PLC; Nottingham; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and assist with daily store operations in a fast-paced retail environment.

Join a supportive team, learn new skills, and contribute to maintaining our high presentation and service standards while supporting sales opportunities and operational tasks.

Qualifications

• Customer-focused with a confident, proactive approach.
• Strong teamwork and communication with customers.
• Good organisational skills and ability to multitask.
• Willingness to learn store processes and products.

Responsibilities

• Deliver a positive, welcoming customer experience with product information.
• Identify customer needs, recommend products, and promote related items.
• Maintain high standards of customer service.
• Keep fixtures, displays and stock areas clean and well presented.
• Replenish stock and ensure products are available and correctly displayed.
• Process transactions, cash handling, and deliveries preparation.
• Use in-store technology to answer questions and support ops.
• Follow company policies, procedures and health and safety rules.
• Collaborate with colleagues for smooth store operations.
• Take on additional duties as required.

Skills

Customer service

Communication

Teamwork

Organization

Adaptability

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and assist with daily store operations in a fast-paced retail environment.

Join a supportive team, learn new skills, and contribute to maintaining our high presentation and service standards while supporting sales opportunities and operational tasks.