Retail Floor Associate: Customer Experience & Sales

JD Sports Fashion PLC; Barnsley; On-site; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague in a fast-paced retail environment in Barnsley. You will greet customers, maintain presentation, replenish stock, and support daily store operations to deliver a premium shopping experience.

Join a supportive team and develop skills in customer service, product knowledge, and sales. This role focuses on delivering high standards of service and collaborative teamwork on a busy shop floor.

Qualifications

• Ability to adapt communication style to different people.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Stock replenishment

Cash handling

Teamwork

Communication

Job description

JD Sports Fashion PLC is seeking a Store Colleague in a fast-paced retail environment in Barnsley. You will greet customers, maintain presentation, replenish stock, and support daily store operations to deliver a premium shopping experience.

Join a supportive team and develop skills in customer service, product knowledge, and sales. This role focuses on delivering high standards of service and collaborative teamwork on a busy shop floor.