Retail Experience Specialist

Naylor's Equestrian Llp; Romford; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Naylor's Equestrian Llp is seeking a Store Colleague to deliver a welcoming customer experience on the shop floor. You will greet customers confidently, assist with product information, replenish stock, and maintain presentation standards. This role supports daily store operations and team objectives.

Ideal candidates are customer-focused, collaborative, and eager to learn new skills within a fast-paced retail environment tied to our brand. On-site role in Romford, England.

Qualifications

• Customer-focused approach and excellent communication.
• Willingness to learn and follow store processes.
• Ability to work collaboratively and adapt to different people.

Responsibilities

• Deliver a positive and welcoming experience for customers; provide product information as needed.
• Identify customer needs, promote suitable products, and support sales opportunities.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp with clean fixtures and stock areas.
• Replenish stock and ensure products are displayed according to company standards.
• Process transactions, handle cash, and manage deliveries.
• Use store systems to support daily operations.
• Follow health and safety policies at all times.
• Collaborate with colleagues to run the store smoothly.

Skills

Adaptability

Customer engagement

Organisational skills

Team collaboration

Willingness to learn

Job description

Naylor's Equestrian Llp is seeking a Store Colleague to deliver a welcoming customer experience on the shop floor. You will greet customers confidently, assist with product information, replenish stock, and maintain presentation standards. This role supports daily store operations and team objectives.

Ideal candidates are customer-focused, collaborative, and eager to learn new skills within a fast-paced retail environment tied to our brand. On-site role in Romford, England.