Retail Guest Experience Associate

JD Sports Fashion PLC; Swansea; Remote; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, help them find products, replenish stock, and ensure displays are neat and inviting.

Together with a supportive team you will follow store procedures, process transactions, and maintain high presentation standards while learning new skills to support your future career in retail.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Willingness to learn new skills and follow company processes and procedures.
• Good organisational skills and the ability to manage tasks effectively.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Teamwork

Organisational skills

Willingness to learn

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, help them find products, replenish stock, and ensure displays are neat and inviting.

Together with a supportive team you will follow store procedures, process transactions, and maintain high presentation standards while learning new skills to support your future career in retail.