Store Experience Champion: Customer Service & Sales

JD Sports Fashion PLC; Uckfield; Remote; GBP 21,000 - 23,000; Full time

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet shoppers, maintain displays and stock levels.

You will work as part of a collaborative team, handle transactions, assist customers with product information, and help ensure the store meets the high standards we are known for. This role is ideal for someone eager to start a retail career and learn our processes.

Qualifications

• Experience in delivering excellent customer service on the shop floor.
• Ability to handle cash and operate store systems.
• Willingness to learn company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Attention to detail

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet shoppers, maintain displays and stock levels.

You will work as part of a collaborative team, handle transactions, assist customers with product information, and help ensure the store meets the high standards we are known for. This role is ideal for someone eager to start a retail career and learn our processes.