Retail Experience Associate

JD Sports Fashion PLC; Shrewsbury; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver an outstanding experience for customers on the shop floor. You’ll greet customers, keep displays sharp, replenish stock, and follow health and safety standards to help the store run smoothly.

Working with a friendly team, you’ll develop product knowledge, support sales opportunities, and ensure presentation standards are always met, helping customers feel valued and supported.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Willingness to learn new skills and follow company processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Teamwork

Organisation

Learning attitude

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver an outstanding experience for customers on the shop floor. You’ll greet customers, keep displays sharp, replenish stock, and follow health and safety standards to help the store run smoothly.

Working with a friendly team, you’ll develop product knowledge, support sales opportunities, and ensure presentation standards are always met, helping customers feel valued and supported.