Retail Floor Associate — Customer Experience

JD; Doncaster; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC in Doncaster is seeking a Store Colleague to deliver exceptional customer experiences on the shop floor. You will greet customers, assist with product information, replenish stock, and keep displays looking sharp to reflect our brand standards.

Working as part of a collaborative team, you’ll handle transactional tasks, follow store procedures, and contribute to a fast-paced, high-energy environment that supports sales and a positive customer journey.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Teamwork

Learning mindset

Job description

JD Sports Fashion PLC in Doncaster is seeking a Store Colleague to deliver exceptional customer experiences on the shop floor. You will greet customers, assist with product information, replenish stock, and keep displays looking sharp to reflect our brand standards.

Working as part of a collaborative team, you’ll handle transactional tasks, follow store procedures, and contribute to a fast-paced, high-energy environment that supports sales and a positive customer journey.