Retail Experience Specialist

JD GROUP; Redditch; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD GROUP is hiring a Store Colleague to deliver outstanding customer experience on the shop floor, greet customers confidently, keep displays sharp, replenish stock and maintain presentation standards. You will work with a supportive team in a fast-paced retail setting, learn new skills, and follow company processes to ensure smooth day-to-day operations.

You will handle transactions, adhere to health and safety rules, and help customers with product information while contributing to strong

Qualifications

• Adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and ability to manage tasks.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes.
• Passion for brands, trends and products.
• Proactive attitude and confidence to approach customers.
• Attention to detail to keep shop floor sharp.
• Self-motivation and focus on personal development.

Responsibilities

• Deliver a positive and welcoming experience for customers.
• Identify customer needs, recommend products, and promote extras.
• Maintain high standards of customer service.
• Keep shop floor presentation clean, organized, and well maintained.
• Replenish stock and ensure products are displayed correctly.
• Process transactions, cash handling, stock processing, and deliveries.
• Use in-store tech to assist customers and daily operations.
• Follow company policies, procedures and health and safety rules.
• Collaborate with colleagues for smooth store operations.
• Support additional duties as required.

Skills

Adaptability

Customer engagement

Organisational skills

Team collaboration

Learning mindset

Job description

JD GROUP is hiring a Store Colleague to deliver outstanding customer experience on the shop floor, greet customers confidently, keep displays sharp, replenish stock and maintain presentation standards. You will work with a supportive team in a fast-paced retail setting, learn new skills, and follow company processes to ensure smooth day-to-day operations.

You will handle transactions, adhere to health and safety rules, and help customers with product information while contributing to strong