Retail Experience & Merchandising Associate

JD Sports Fashion PLC; Chester; Hybrid; GBP 12,000 - 18,000; Part time

Job summary

JD Sports Fashion PLC in Chester is seeking a Store Colleague to deliver outstanding customer experience on the shop floor, helping customers feel valued and excited about our products. You will greet customers, keep displays sharp, restock, handle transactions, and work with the team to maintain high presentation standards.

A positive attitude and willingness to learn are essential to success in this fast-paced retail environment.

Qualifications

• Strong customer service orientation.
• Clear and friendly communication with customers and colleagues.
• Ability to manage multiple tasks and stay organised.
• Collaborative approach to working with store team.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Teamwork

Organisational skills

Proactive learner

Job description

JD Sports Fashion PLC in Chester is seeking a Store Colleague to deliver outstanding customer experience on the shop floor, helping customers feel valued and excited about our products. You will greet customers, keep displays sharp, restock, handle transactions, and work with the team to maintain high presentation standards.

A positive attitude and willingness to learn are essential to success in this fast-paced retail environment.