Retail Experience Associate

JD Sports Fashion PLC; Horley; On-site; GBP 12,000 - 18,000; Full time

Job summary

JD Sports Fashion PLC in Horley is hiring a Store Colleague to help deliver a welcoming customer experience, keep displays sharp, replenish stock, and support daily store operations.

You will greet customers confidently, use in-store tech, process transactions, and follow company policies. The role emphasizes teamwork, presentation, and a proactive approach to sales opportunities, with training and development opportunities available.

Qualifications

• Experience in delivering excellent customer service in a fast-paced retail environment.
• Willingness to learn and follow store processes and procedures.
• Strong communication and interpersonal skills with customers and colleagues.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Stock replenishment

Cash handling

Teamwork

Adaptability

Job description

JD Sports Fashion PLC in Horley is hiring a Store Colleague to help deliver a welcoming customer experience, keep displays sharp, replenish stock, and support daily store operations.

You will greet customers confidently, use in-store tech, process transactions, and follow company policies. The role emphasizes teamwork, presentation, and a proactive approach to sales opportunities, with training and development opportunities available.