Retail Security Elite: Protect & Resolve

Mitie Group plc.; Thurrock; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Onsite Parking

Job summary

Mitie Group plc. is hiring a Retail Elite Security Officer to join the Total Security Management Team. The role supports a flexible shift pattern and locations within RM18 and surrounding areas in Thurrock.

Responsibilities include maintaining a visible security presence, delivering excellent customer service, and coordinating with management and external agencies as needed. A frontline door supervision license is essential; CCTV license is a plus.

Qualifications

• Frontline door supervision or security guarding license essential.
• CCTV licence would be beneficial.
• Weekend work willingness is required.
• Flexible approach to work with different teams.
• Excellent written and verbal communication skills.

Responsibilities

• Protect customers and colleagues from physical and verbal abuse with a professional security presence.
• Provide a highly visible security presence while delivering exceptional customer service.
• Proactively deter anti-social behaviour, theft and criminal activity.
• Liaise with store management, Police and external agencies as required.
• Utilise conflict resolution to diffuse workplace situations.
• Ensure health, safety and wellbeing issues are identified and rectified promptly.

Skills

Retail security experience

Conflict resolution

Excellent communication skills

ASCONE SAFFER approaches

Tools

CCTV Licence

Full UK Driving licence

Job description

Mitie Group plc. is hiring a Retail Elite Security Officer to join the Total Security Management Team. The role supports a flexible shift pattern and locations within RM18 and surrounding areas in Thurrock.

Responsibilities include maintaining a visible security presence, delivering excellent customer service, and coordinating with management and external agencies as needed. A frontline door supervision license is essential; CCTV license is a plus.