Retail Duty Manager - Lead Team & Exceptional Service

The Range; Derry/Londonderry; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive Salary

28 Days of Annual Leave

25% In-Store Discount

High Street Discounts across hundreds

A Focus on Promoting Internally

Personal Development

Job summary

The Range in Derry/Londonderry is seeking a Duty Manager to lead daily store operations and deliver exceptional customer service. You will work with the Store Manager to drive performance, maintain high store standards and support colleagues to perform at their best in a fast-paced retail environment.

Joining The Range means contributing to a fast-growing UK retailer, with a focus on internal promotion, development, and strong team culture across our busy Buncrana Road store.

Qualifications

• Previous retail supervisory, team leader or management experience.
• A passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Good organisational and problem-solving ability.
• The ability to motivate and support colleagues.
• A hands-on and flexible approach.
• Confidence working in a fast-paced retail environment.

Responsibilities

• Deliver a friendly, helpful and efficient customer experience at all times.
• Lead by example in providing excellent customer service.
• Support effective queue management and customer flow during busy periods.
• Resolve customer queries and complaints professionally.
• Promote a positive and engaging in-store experience.
• Support, motivate and guide store colleagues.
• Assist with colleague training, induction and development.
• Provide coaching and performance feedback.
• Help maintain a positive, productive and collaborative working environment.
• Ensure company policies and standards are consistently followed.
• Ensure the store is clean, organised and ready for trade each day.
• Maintain high merchandising and presentation standards.
• Support promotional activity and stock availability.
• Monitor deliveries, stock movement and warehouse organisation.
• Assist with opening and closing procedures.
• Support store security procedures including cash and stock control.
• Ensure health & safety procedures are followed at all times.
• Assist with accident logs, safety records and risk assessments.
• Monitor EPOS and pricing compliance.
• Ensure operational procedures are delivered accurately and consistently.

Job description

The Range in Derry/Londonderry is seeking a Duty Manager to lead daily store operations and deliver exceptional customer service. You will work with the Store Manager to drive performance, maintain high store standards and support colleagues to perform at their best in a fast-paced retail environment.

Joining The Range means contributing to a fast-growing UK retailer, with a focus on internal promotion, development, and strong team culture across our busy Buncrana Road store.