Retail Deputy Manager - Lead Teams & Customer Excellence

Dev; Tees Valley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance-related bonus

25% colleague discount

Trade price bike scheme

Access to various discounts

Join ShareSave scheme

Cycle2Work schemes

Job summary

A leading retail company in Tees Valley seeks a Deputy Manager to oversee store operations, ensuring excellent customer experience and team engagement. Ideal candidates will have retail management experience, strong coaching skills, and a proven ability to achieve sales targets. The role includes a competitive salary, pension, and perks like a 25% discount and bonus schemes. Join us in advancing the retail automotive and cycling sectors.

Qualifications

• Experience in a junior management role, ideally in retail.
• Experience of managing colleagues and coaching.
• Understanding of compliance standards in retail.
• Skills in labour force scheduling.
• A proven track record in achieving sales targets.
• Strong communication skills in verbal and written form.
• IT proficient with major software tools.

Responsibilities

• Manage day-to-day store operations in the absence of the Store Manager.
• Ensure customer experience meets high standards.
• Support recruitment and colleague development.
• Drive engagement and operational compliance.
• Create targets for customer satisfaction.

Skills

Junior management experience

Coaching and managing colleagues

Compliance standards knowledge

Labour force scheduling

Sales target achievement

Customer metrics understanding

Commercial acumen

Communication skills

IT proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading retail company in Tees Valley seeks a Deputy Manager to oversee store operations, ensuring excellent customer experience and team engagement. Ideal candidates will have retail management experience, strong coaching skills, and a proven ability to achieve sales targets. The role includes a competitive salary, pension, and perks like a 25% discount and bonus schemes. Join us in advancing the retail automotive and cycling sectors.