Retail Department Manager: Lead Teams, Elevate Service

JD GROUP; Leeds; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discount

Health plan

Training & development

Holiday entitlement

Job summary

JD Group in Leeds is seeking an experienced retail manager to lead a busy store, developing teams, driving sales and delivering excellent customer service. You will support the Store Manager in achieving targets, coaching colleagues, and ensuring a safe, compliant store environment.

The role involves recruiting, onboarding and ongoing training, with focus on KPI performance and cost control. The position is a full-time onsite role based in Leeds, offering development opportunities across the JD

Qualifications

• 2+ years management experience in retail or a similar format.
• Strong coaching and leadership abilities to drive team performance.
• Clear communication and ability to motivate colleagues.
• Focused on delivering exceptional customer service and brand standards.
• Proven track record in achieving KPI targets and cost control.

Responsibilities

• Support Store Manager in leading a high performing, engaged team.
• Foster exceptional customer service to exceed customer expectations.
• Develop store teams through internal programmes and career pathways.
• Maintain a safe, compliant operating environment for colleagues and customers.
• Deliver financial results and help meet store targets.
• Assist in hiring, onboarding and training of new staff.
• Provide coaching and feedback to improve performance.
• Assist with scheduling to ensure proper coverage and productivity.

Skills

Coaching

Team leadership

Communication

Customer service

Retail KPI knowledge

Budget and cost control

Planning and prioritisation

People development

Job description

JD Group in Leeds is seeking an experienced retail manager to lead a busy store, developing teams, driving sales and delivering excellent customer service. You will support the Store Manager in achieving targets, coaching colleagues, and ensuring a safe, compliant store environment.

The role involves recruiting, onboarding and ongoing training, with focus on KPI performance and cost control. The position is a full-time onsite role based in Leeds, offering development opportunities across the JD