Retail Department Leader: Grow Teams & Customer Experience

JD GROUP; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus schemes

Company discount on JD brands

TELUS Health benefits

Health cash plans

Internal development courses

Apprenticeships & qualifications

Discounted gym memberships

Employee networks

Volunteer opportunities

Incremental holiday allowance

Job summary

JD GROUP in the United Kingdom seeks an experienced Store Manager to lead a busy retail unit in Manchester, motivating and coaching teams to deliver service with customers at heart and maintaining high store standards. You will drive engagement and results while building strong local relationships.

The role includes developing colleagues through internal programmes and ensuring safe, compliant operations. You will contribute to financial targets and cover management duties as needed, delivering

Qualifications

• Great coaching, mentoring and team building skills that drives team performance.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
• At least 2 years management experience, preferably in a similar format of retail.
• Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
• A proven record of successfully promoting and growing a brand or service in the local community.
• A passion for customer service and a proven record of delivering excellence in this area.
• Be able to demonstrate the ability to improve store performance & standards through effective planning.
• Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
• Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
• Leads with a plan/do/review mindset.
• Confident and clear decision maker.
• Communicates in a way that inspires and engages.
• Strives to be better.
• Resilient and positive attitude even under pressure.
• Takes personal responsibility.
• Lives and breathes our values.
• Passionate about developing teams.
• Committed to two-way, clear, and honest feedback.
• Builds great relationships

Responsibilities

• Support the Store Manager lead and motivate a high performing, highly engaged team.
• Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
• Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
• Uphold a store that is safe and compliant operating environment for all colleagues and customers.
• Deliver our financial results in line with or in excess of company targets.
• Support other retail management duties where required.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity

Skills

Coaching

Team building

Communication

Prioritisation

Customer service

Job description

JD GROUP in the United Kingdom seeks an experienced Store Manager to lead a busy retail unit in Manchester, motivating and coaching teams to deliver service with customers at heart and maintaining high store standards. You will drive engagement and results while building strong local relationships.

The role includes developing colleagues through internal programmes and ensuring safe, compliant operations. You will contribute to financial targets and cover management duties as needed, delivering