Retail Customer Service Assistant

BP Retail; Greater London; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

Discount on in-store goods

Job summary

bp retail in the United Kingdom is seeking a Customer Service Assistant to join our front-line team. We value teamwork and a friendly approach in a fast-paced retail environment, with online and on-the-job training to help you develop the skills you need.

You will help customers, serve at Wild Bean Café, handle deliveries and stock, maintain store cleanliness, and promote bp offers and loyalty schemes. Flexible hours, paid holiday, pension, and wellbeing benefits are part of the package.

Qualifications

• Passion for customer service and ability to work as part of a collaborative team.
• No strict retail experience required; online and on-the-job training provided.

Responsibilities

• Ensure customer safety as a top priority in line with bp policies.
• Serve customers efficiently and meet their needs promptly.
• Foster a positive and inclusive work environment.
• Prepare and serve food and drinks at Wild Bean Café.
• Take deliveries, replenish stock and manage stock levels.
• Promote bp offers and loyalty schemes.
• Clean and maintain store, facilities and forecourt.

Skills

Customer service

Team collaboration

Adaptability

Fast-paced environment

Job description

Customer service assistant

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock management tasks
• Being proactive with supporting bp's offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

Applicants welcome from 16+