Retail Customer Service Assistant

BP Retail; Banstead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

25% discount on in-store goods

Access to Retail Trust

Wellbeing benefits

Shopping and leisure discounts

Free barista style hot drinks

Family leave

Pension scheme

Share save scheme

Job summary

bp retail is seeking a Customer Service Assistant in Banstead to greet customers, handle purchases and support a fast-paced store environment. You will work as part of a collaborative team and participate in online and on-the-job training to develop essential customer service skills.

Responsibilities include ensuring safety, serving customers promptly, assisting with stock and deliveries, supporting bp offers and loyalty programs, and maintaining cleanliness across the store and café area.

Qualifications

• Passion for customer service and collaboration.
• Online and on-the-job training provided to develop skills.
• Willingness to learn and grow in a busy retail environment.

Responsibilities

• Prioritise safety of yourself, colleagues and customers.
• Serve customers efficiently to meet needs promptly.
• Foster a positive, inclusive store culture in line with bp beliefs.
• Prepare and serve items from the Wild Bean Café.
• Receive deliveries and assist with stock replenishment.
• Support bp offers, promotions and loyalty schemes.
• Carry out cleaning duties across store, facilities and forecourt.

Skills

Customer service

Teamwork

Communication

Job description

Customer service assistant

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock management tasks
• Being proactive with supporting bp's offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

Applicants welcome from 16+