Retail Customer Experience Associate

Bestway-Group; Carisbrooke; On-site; GBP 12,000 - 17,000; Full time

Job summary

Bestway Group is seeking a customer-focused store assistant to greet customers, respond to queries and ensure accurate till operations. You will support stock replenishment, merchandising and promotions while delivering friendly, attentive service.

Ideal candidates bring strong communication skills, teamwork, adaptability and a willingness to go the extra mile to help customers and colleagues in a busy retail environment.

Qualifications

• Desire to offer exceptional customer service.
• Strong communication skills.
• Ability to establish and maintain positive working relationships.
• Flexible and adaptable to store needs.
• Ability to prioritise tasks.
• Strong team player who promotes team spirit.

Responsibilities

• Acknowledge customers in a friendly and welcoming way.
• Respond to queues and queries quickly and efficiently.
• Attend to customer needs with courteous service.
• Be cheerful and respectful at all times.
• Recommend products and promotions to customers.
• Carry out freshness checks to ensure quality.
• Ensure till accuracy during transactions.
• Perform stock replenishment and merchandising per guidelines.

Skills

Customer service

Communication

Team player

Flexibility

Job description

Bestway Group is seeking a customer-focused store assistant to greet customers, respond to queries and ensure accurate till operations. You will support stock replenishment, merchandising and promotions while delivering friendly, attentive service.

Ideal candidates bring strong communication skills, teamwork, adaptability and a willingness to go the extra mile to help customers and colleagues in a busy retail environment.