Customer Experience Lead – Retail & Team Coach

White Stuff; Wookey Hole; Presencial; GBP 12 000 - 17 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Quarterly bonus opportunity

Up to 25 days holiday per annum plus银行

2 days paid volunteering per year

50% product discount

Annual uniform allowance

BUPA Dental Insurance

Healthcare cash plan and Life Assuranc

Interest free season ticket loan

Pension Contribution

Resumo da oferta

White Stuff is seeking a Customer Host Supervisor in the United Kingdom for a 12-hour weekend contract to support the Shop Manager in delivering exceptional customer experience and achieving commercial standards.

You will lead by example, coach the team, drive customer engagement, manage stock and promotions, and ensure health and safety while using brand guidelines to inspire performance.

Responsabilidades

• Lead by example and coach the team to ensure that the shop delivers excellent customer service in line with our ACE pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
• Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.
• Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
• Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
• Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
• Holding a good understanding of and ability to communicate to the team the shop's Key Performance Indicators (KPI).
• Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.
• Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance.
• Organising and supporting the running of the shop through staff management processes such as Rotageek.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.
• Supporting with motivating and rewarding the team through praise and recognition.
• Living our Brand Values and championing these within the team.
• Delegating tasks to the team appropriately to ensure the day to day running of the shop.
• Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
• Seeking out opportunities to train and develop the team.
• Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
• Cascading People Team communications such as Retail Family Gathering to the team.

Descrição da oferta de emprego

White Stuff is seeking a Customer Host Supervisor in the United Kingdom for a 12-hour weekend contract to support the Shop Manager in delivering exceptional customer experience and achieving commercial standards.

You will lead by example, coach the team, drive customer engagement, manage stock and promotions, and ensure health and safety while using brand guidelines to inspire performance.