Retail Customer Experience Associate - Flexible Hours

John Lewis Partnership; Liverpool; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

The John Lewis Partnership is recruiting a Customer Assistant for one of our stores in the UK. You will deliver outstanding customer service, help customers find products, and maintain high shop standards across displays and store cleanliness.

Full-time hours are 37.5 per week, including early starts, evenings and weekends between 07:00 and 20:00. You’ll use product knowledge and training to support sales while putting customers at the heart of everything you do.

Qualifications

• Basic IT literacy.
• Strong communication skills.

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication

Job description

The John Lewis Partnership is recruiting a Customer Assistant for one of our stores in the UK. You will deliver outstanding customer service, help customers find products, and maintain high shop standards across displays and store cleanliness.

Full-time hours are 37.5 per week, including early starts, evenings and weekends between 07:00 and 20:00. You’ll use product knowledge and training to support sales while putting customers at the heart of everything you do.