In-Store Customer Experience Associate

John Lewis Partnership; Norwich; On-site; GBP 25,000 - 26,000; Full time

Job summary

John Lewis Partnership in Norwich is seeking a Customer Assistant to deliver outstanding service and maintain our in-store experiences. You’ll assist customers, use product knowledge to drive sales, and keep displays and stock tidy while working across the shop to support the team.

The role is full-time 37.5 hours per week, temporary contract, with a night premium of £3.75 per hour for hours between 22:00 and 06:00. Closing date 28 September 2026.

Qualifications

• Basic IT literacy
• Strong communication skills
• Experience in customer-facing role welcomed but training provided

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication

Job description

John Lewis Partnership in Norwich is seeking a Customer Assistant to deliver outstanding service and maintain our in-store experiences. You’ll assist customers, use product knowledge to drive sales, and keep displays and stock tidy while working across the shop to support the team.

The role is full-time 37.5 hours per week, temporary contract, with a night premium of £3.75 per hour for hours between 22:00 and 06:00. Closing date 28 September 2026.