Customer Assistant — Night Premium & Exceptional Service

John Lewis plc; Trafford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Night premium £3.75/hr

Temporary contract

Job summary

John Lewis plc in Trafford is seeking a Customer Assistant to provide outstanding customer service and in-store experiences. You will help with displays, stock, and shop cleanliness while supporting a friendly, customer‑centric service culture across varied hours.

Night shifts pay a premium (£3.75/hr). The contract is temporary, with up to 20 hours per week across seven days, including early starts and weekends in a busy retail environment.

Qualifications

• Basic IT literacy.
• Strong communication skills.

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Strong communication skills

Basic IT literacy

Job description

John Lewis plc in Trafford is seeking a Customer Assistant to provide outstanding customer service and in-store experiences. You will help with displays, stock, and shop cleanliness while supporting a friendly, customer‑centric service culture across varied hours.

Night shifts pay a premium (£3.75/hr). The contract is temporary, with up to 20 hours per week across seven days, including early starts and weekends in a busy retail environment.