Retail Customer Care Specialist - Flexible Hours

One Stop Stores Ltd; Wincanton; Presencial; GBP 19 000 - 23 000; Tempo integral

Resumo da oferta

One Stop Stores Ltd is recruiting a Customer Service Assistant for a fast-paced retail store. You will deliver excellent customer service, stock shelves, process payments and help maintain the store’s appearance to ensure a welcoming shopping environment.

You will contribute to a safe, inclusive workplace and have opportunities to engage with the community, participate in flexible working discussions and support store operations across online and in-store tasks.

Responsabilidades

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the have your say survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.

Descrição da oferta de emprego

One Stop Stores Ltd is recruiting a Customer Service Assistant for a fast-paced retail store. You will deliver excellent customer service, stock shelves, process payments and help maintain the store’s appearance to ensure a welcoming shopping environment.

You will contribute to a safe, inclusive workplace and have opportunities to engage with the community, participate in flexible working discussions and support store operations across online and in-store tasks.