Retail Customer Advisor - Part-Time + 15% Bonus (£13.72/hr)

Vodafone; Wellingborough; On-site; GBP 16,000 - 22,000; Part time

Job summary

Vodafone in Wellingborough is seeking a part-time store associate to engage customers and deliver exceptional service across 16 hours over 4 days, including weekends on a rotating basis. You’ll earn £13.72 per hour plus a monthly 15% on-target bonus based on store performance.

Training is provided, no prior product knowledge required, with FCA/financial background checks applicable. You’ll join a team focused on delivering a great customer experience, driving sales, and contributing to a

Qualifications

• Customer-focused with a passion for delivering exceptional customer service.
• Team collaboration and contributing to a high-performing environment.
• Problem solving: proactive in resolving customer enquiries.
• Full training provided, no prior product knowledge required.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Vodafone in Wellingborough is seeking a part-time store associate to engage customers and deliver exceptional service across 16 hours over 4 days, including weekends on a rotating basis. You’ll earn £13.72 per hour plus a monthly 15% on-target bonus based on store performance.

Training is provided, no prior product knowledge required, with FCA/financial background checks applicable. You’ll join a team focused on delivering a great customer experience, driving sales, and contributing to a