Retail Customer Advisor — Flexible 24h, Monthly Bonus

VodafoneThree; Dundee; On-site; GBP 17,000 - 23,000; Part time

Job summary

VodafoneThree in Dundee invites you to join as a Retail Customer Advisor. You will welcome customers, understand their needs and promote our products with a view to delivering excellent service and achieving store targets.

You’ll work 24 hours across 4 days per week, including weekends on a rotation. Training will be provided, and a supportive team will help you develop in roles beyond the store.

Qualifications

• Demonstrate passion for delivering great customer service.
• Able to work well in a team and contribute to a positive environment.
• Proactive in resolving customer enquiries and challenges.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Skills

Customer service

Teamwork

Problem solving

Job description

VodafoneThree in Dundee invites you to join as a Retail Customer Advisor. You will welcome customers, understand their needs and promote our products with a view to delivering excellent service and achieving store targets.

You’ll work 24 hours across 4 days per week, including weekends on a rotation. Training will be provided, and a supportive team will help you develop in roles beyond the store.