Retail Credit Controller — Cash Flow & Collections

Booker Group; Eccles; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Booker colleague card

Tesco colleague discount card

Tesco Mobile discounts

Discounts on car, home insurance

Eye care benefits

Health checks at Tesco Pharmacy

RAC breakdown cover discounts

Save As You Earn share scheme

Pension with employer match

Life Assurance

Job summary

Booker Group is seeking an experienced Credit Controller to join the Retail team. You will manage a portfolio of customer accounts across the Retail sector, ensuring timely cash collection and adherence to terms.

In this role, you will build strong internal and external relationships, handle overdue balances, suspend trading on non-payment, and collaborate with the Debt Collection team to recover delinquent debts. A proactive, organized approach is essential.

Qualifications

• Previous experience in a Credit Control environment, with a strong understanding of Credit Management, Debt Recovery and Cash Collection.
• Experience using SAP would be considered preferred
• Strong organisational skills, with the ability to manage a varied workload and meet deadlines while maintaining a high level of accuracy.
• The ability to work effectively under pressure, demonstrating determination, initiative and a proactive approach to problem solving.
• Excellent communication and customer service skills, with the ability to build and maintain positive, professional relationships with customers and internal stakeholders.
• Strong attention to detail, particularly when managing financial information, customer accounts and payment allocations.
• A collaborative approach to teamwork, with the ability to work independently while supporting colleagues where required.
• Commercial awareness, with an understanding of the importance of cash collection, credit risk and maintaining healthy customer accounts.

Responsibilities

• Build and maintain strong working relationships with internal stakeholders, including colleagues who are based in Branch and Depot, Customer Services, Retail Sales Teams and National Account Sales teams.
• Develop strong, lasting relationships with customers, providing a professional and customer-focused service.
• Proactively manage collection activity to maximise cash recovery and minimise doubtful or delinquent aged debt.
• Manage the process of failed payments ensuring the suspension of further trading until payment has been received.
• Working collaboratively with the Debt Collection team for the recovery of any delinquent debt.
• Proactively resolve customer and account queries to minimise payment delays and ensure prompt payment
• Work with Sales Ledger team to ensure timely cash allocation
• Proactively monitor and manage customer credit limits to minimise risk and support business needs.
• Produce weekly Aged Debt detailing reasons for any overdue balances
• Monthly review of ledger for Credit Insurance referrals

Skills

Credit Control

Debt Recovery

Cash Collection

Communication

Relationship Building

Tools

SAP

Job description

Booker Group is seeking an experienced Credit Controller to join the Retail team. You will manage a portfolio of customer accounts across the Retail sector, ensuring timely cash collection and adherence to terms.

In this role, you will build strong internal and external relationships, handle overdue balances, suspend trading on non-payment, and collaborate with the Debt Collection team to recover delinquent debts. A proactive, organized approach is essential.