Retail Client Partner

Capgemini; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Client Director, where you will drive growth for prestigious accounts while collaborating with high-performing teams. This role requires a deep understanding of the retail industry, exceptional leadership skills, and the ability to manage complex client relationships. You'll create innovative strategies, oversee successful delivery, and ensure alignment across distributed teams. If you're passionate about technology and business transformation, this is an exciting opportunity to shape the future and make a significant impact in a dynamic environment.

Benefits

Flexible Working Hours

Peer Recognition Portal

Comprehensive Benefits Package

Professional Development Opportunities

Inclusive Work Environment

Qualifications

• Proven experience managing complex accounts over £25m.
• Strong leadership and client relationship management skills.
• Expertise in retail domains and digital transformation.

Responsibilities

• Drive profitable growth for key accounts and oversee delivery.
• Develop new business and build strong client relationships.
• Manage a large team across multiple locations.

Skills

Account Management

Leadership Skills

Client Relationship Management

P&L Management

Digital Transformation

Retail Industry Knowledge

Stakeholder Management

Sales Strategy

Education

Bachelor's Degree

Master's Degree

Job description

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About The Job You’re Considering

As a Client Director, for one of our prestigious Group accounts, you will be responsible for driving profitable growth for Capgemini UK. As part of the role, you will own and oversee all aspects of the Account, including developing new business, building client relationships, overseeing successful delivery bringing together high performing teams.

About The Job You’re Considering

As a Client Director, for one of our prestigious Group accounts, you will be responsible for driving profitable growth for Capgemini UK. As part of the role, you will own and oversee all aspects of the Account, including developing new business, building client relationships, overseeing successful delivery bringing together high performing teams.

Your success in the role will be defined by delivery of substantial targets in bookings, revenue and profitability of the client, reflective of the client’s importance to Capgemini.

With an in-depth knowledge of the Retail industry, you will understand the client’s business value drivers and trends in different subsectors. You will be able to work with client business executives as well as the client’s technology, data and digital organisation, connecting end-to-end solutions from disruptive innovation, business transformation as we all as Digital build and run.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

Working closely with the Client team and the wider Capgemini, you will be responsible for creating and driving your own pipeline, in line with your defined overall account strategy and direction. Originating and nurturing the development of the business, new revenue streams and directing proposition development will be key focus areas.

Much of the activity within our key clients needs to take into account the active competition of other suppliers within the Ecosystem; as well as the multiple Alliance and sub-contractor relationships developed over time.

You will be central to the ongoing needs of running a large complex client. With teams distributed over many offices and between the UK and India, you will need to ensure the wider team remains aligned to the account direction and achievements / challenges.

You will be a key face of the Capgemini relationship to the client, covering many layers within the organisation and able to further develop our existing relationships at Executive level, both on the Technology and Business sides of their business.

Given the scale of our organisation, this is a significant opportunity to not only lead and further grow one of our Group accounts, but to also develop your own identity and Client Executive career in Capgemini.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your Skills And Experience

• Proven experience in running complex, +£25m accounts with multiple stakeholders across a broad portfolio of services.
• Excellent leadership skills and gravitas necessary to operate at CxO level – selling and delivering consulting and technology engagements.
• Credible and trusted business expertise across a broad set of retail domains, including: Customer Experience; Supply Chain; Retail Operations; and Core Business Operations. You will ideally have experience in multiple sub-sectors such as Grocery, General Merchandise and Fashion.
• A background in Digital and System Integration Technology delivery with a knowledge and understanding of the business challenges facing our Client’s industry. A solid knowledge of relevant technology solutions, operating models and a view of business-critical outcomes and success factors.
• Personally, have led and sold at least three +10m GBP TCV Transformation and/or Managed Service Deals to FTSE 350 / Fortune 500 organisations. The client should be willing to provide a reference for your leadership role in the sale.
• Exceptional focus on all aspects of P&L management and reporting at both a pursuit and client level.
• Well versed with commercial models, estimation techniques, pricing trends, TUPE regulations, crafting complex MSA & SOW documents.
• Experience of selling solutions involving service delivery from Nearshore / Offshore locations outside the UK & mutualised teams; be able to craft the solution including distributed delivery elements, price-to-win and articulating value proposition.
• Ability to innovatively and constructively challenge the status quo to drive forward the business.
• Able to operate with a high degree of independence as well as being part of a team.
  
  

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

Competitive total reward package

We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

Impactful Experiences

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Shared Energy

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

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