Retail Clients Insights Director - EMEA (Remote)

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Retail Clients Insights Director - EMEA (Remote), London

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Client:

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

0cc008893b0b

Job Views:

4

Posted:

01.05.2025

Expiry Date:

15.06.2025

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Job Description:

Director, Retail Client Insights, EMEA

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is a leading advisor on consumer behaviour. We leverage technology, analytics, data, and expertise to help brands and retailers grow. We understand consumer, store, and wallet insights to help clients innovate, meet demand, and outperform competitors.

At Circana, we value continuous learning, feedback, and celebrate achievements in a flexible, inclusive environment committed to diversity, equity, and inclusion. Join us to challenge, own outcomes, and stay curious.

Learn more at .

What will you be doing?

As a Director in Retail Client Insights, you will support premier retailers in EMEA with our Liquid Data Engage solution, driving adoption, training, and insights to foster customer-centric success.

Liquid Data Engage is a collaborative platform integrating retailer data with ours to deliver curated insights and actions.

Key Responsibilities

• Assist with content delivery and ensure client satisfaction.
• Support revenue growth through quality service and data.
• Innovate with new techniques and processes.
• Establish and monitor critical metrics for quality initiatives.
• Identify process improvements and share best practices.
• Lead projects, manage timelines, and gather feedback.
• Resolve issues related to deliverables and client accounts.
• Lead client training on Circana platforms and tools.
• Ensure high data quality and resolve data issues.

To be successful in this role, you'll need:

• Client Engagement: Build relationships with key retail stakeholders.
• Communication & Multilingual Skills: Excellent communication skills; proficiency in languages like Spanish, French, German, or Italian is preferred.
• Entrepreneurial Mindset: Self-motivated, accountable, proactive in problem-solving, adaptable to change, and good at time management.
• Collaborative Approach: Experience in leading cross-functional teams.
• Educational & Technical Proficiency: Bachelor’s degree in a relevant field; strong skills in Microsoft Office 365 and CRM platforms like Microsoft Dynamics.

Our core behaviors include:

• Stay Curious
• Seek Clarity
• Own the Outcome
• Center on the Client
• Be a Challenger
• Champion Inclusivity
• Commit to each other

Location

This role is based in the UK, with travel up to 20% and occasional out-of-time-zone meetings.