ETD/OTC Client Services Manager - AVP

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic ETD/OTC Client Services Manager to join their London team. This role offers the opportunity to manage a portfolio of high-profile global clients while ensuring compliance and enhancing client relationships. The ideal candidate will possess strong analytical skills and a background in client relationship management. The company prioritizes employee well-being and offers a hybrid working model, competitive salary, and a range of benefits. If you are passionate about making a positive impact and thrive in a collaborative environment, this position is perfect for you.

Benefits

Private Medical Insurance

Performance Bonuses

Generous Holiday Allowance

Pension

Employee Assistance Program

Learning Resources

Discounts

Qualifications

• Prior relevant product experience in ETD/OTC Cleared required.
• Clear and concise written and verbal communication skills.

Responsibilities

• Manage a portfolio of clients across ETD/OTC Cleared lifecycle.
• Provide analysis and root cause analysis for client issues.
• Drive cross-departmental and client initiatives.

Skills

Client Relationship Management

Communication Skills

ETD/OTC Product Knowledge

Analytical Skills

Education

Bachelor’s Degree or equivalent experience

Job description

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ETD/OTC Client Services Manager - AVP, London

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Client:

06500 Citigroup Global Markets Limited

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

4e8748123abf

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

The Client Service Manager is an intermediate level position providing an opportunity to be part of the Futures Derivatives Client (FDC) franchise, managing a portfolio of high-profile global clients across ETD (Exchange-Traded Derivatives) / OTC (Over-the-Counter derivatives) cleared, covering the complete trade lifecycle, cash and collateral, fees & communications, and FX (foreign exchange) management, along with regular reviews of client flow. Ensure all queries are acknowledged, investigated, and resolved within expected timeframes in line with Citi policies. Provide analysis and root cause analysis for client issues, chair internal meetings across operations, technology, and business units to resolve and prevent re-occurrence of issues. Be a thought leader and drive cross-departmental and client initiatives. Appropriately assess risk in business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by ensuring compliance with applicable laws and regulations, adhering to policies, applying sound ethical judgment, and escalating, managing, and reporting control issues transparently.

What you will do:

• Manage a portfolio of clients across both Platinum and Non-platinum FDC client base.
• Manage the complete ETD/OTC Cleared lifecycle, including trade, cash, collateral, expiry management, and fees & communications.
• Ensure all queries are acknowledged, investigated, and resolved within the expected timeframes in line with Citi standards.
• Provide analysis and root cause analysis for client issues, chair internal meetings across operations, technology, and business to resolve and prevent issues re-occurring.
• In partnership with Sales, Relationship Sales, understand the front-to-back needs of clients to provide an optimal client experience while minimizing operational risk.
• Provide clients with clear updates related to market events, delays, or technology issues. Perform monthly MIS to review client performance internally and with clients, and lead meetings to grow relationships.
• Participate in documentation of business requirements, testing of new processes, systems rollouts, and UAT testing for strategic and regulatory initiatives.
• Understand the product (ETD/OTC) and regulatory environment impacting the client portfolio, along with group procedures and Citi policies.
• Be a thought leader and drive cross-departmental and client initiatives.

What we require from you:

• Prior relevant product experience (ETD/OTC Cleared) required.
• Clear and concise written and verbal communication skills.
• Preferred background in client relationship management.
• Bachelor’s Degree or equivalent experience preferred.

This job description provides a high-level overview of the work performed. Other duties may be assigned as required.

What we can offer you:

We strive to have a positive financial and social impact on communities. We prioritize our employees' well-being by offering competitive benefits, including a hybrid working model (up to 2 days remote), competitive salary, generous holiday allowance, performance bonuses, private medical insurance, Employee Assistance Program, pension, discounts, and learning resources. Citi is committed to an inclusive environment where everyone can thrive and be their authentic selves.

If you find this opportunity exciting, apply now to explore your potential with Citi London.

#LI-COF

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time